Onitsuka Tiger Reviews

Not sure what is happening; ordered a pair of Onitsuka Tiger shoes/did not receive email confirmation of the order. However, it is pending on my credit card for 2 days now. Cannot remove pending charges. I have called Asics twice and was told they are not showing an order. The customer service folks don't seem to know what is going on. Told me it was probably a scam site ....which is incorrect. It's onitsukatiger which is a division of Asics. Second call said no record of order. Still pending on my credit card though. Waiting for something to happen

Ordered from the UK store but the shoes are being sent from Germany. Its important to undersna where the products we order are coming from so we can make informed decisions. Clearly the delivery period was much slower than expected, a week later still waiting.

Would give zero if I could, purchased some trainers, they were faulty, the stitching was incorrect, so had to return them, as they dont offer an exchange policy I had to have a refund as they no longer had the pair I wanted in stock, but the cheeky devils would not refund my delivery charge that I paid when I purchased them, I explained that they were faulty and they had to give me a postage refund, they replied with because the trainers came from Germany (even though I paid through the UK site) the rules are different - NEVER again Onitsuka Tiger - On-your-bike-suka!

I found it difficult to order shoes on this site, but I think I’ve finally figured it out. I hope this helps others.

I wanted to order a set of Onitsuka Tiger shoes to replace a pair from the same brand id worn out. I checked the label in the shoe to get my size…but beware!

the size printed inside the shoes themselves are US and euro sizes. The sizes on the website are UK sizes. UK sizes are not printed inside the shoes.

UK sizes look very similar to the US ones but they are different. I’m a UK size 9.5, but my shoes are a US size 10.5. I simply read the number printed on the inside of the shoe and then ordered a pair that were too large.

Judging by the reviews here plenty of people make the same mistake. This is why.

The website designers at Onitsuka Tiger should fix this in my opinion by including the European and US size alongside the UK size on the product description. You can’t see this information, even if you look for it.

Also the delivery is free, but very slow. The shoes are shipped from Germany, and take between 1-2 weeks to arrive. That’s fine if you’re expecting it, but again the website gives the impression that delivery is much faster.

The website itself is very (!) slow. Especially if you’re looking for information about an order. Which can be frustrating.

When I had to return an order I spoke to a helpful customer sales agent who showed me the return button on the website. The return was again very slow but they did refund me after a few weeks, so all ended well.

The shoes themselves are very well made and comfortable. the discounts on Sale items are decent also, but arguably the ‘normal’ price for these shoes is rather high. £70 -£90 for most of their standard trainers, more expensive than the high street.

If Onitsuka Tiger are reading this, please improve your website (product info and speed) and shipping. It undermines an otherwise good quality product. The pricing is premium, but the buying experience is poor.

EDIT: the shoes arrived after 8 days but they were a completely different model and size to what i’d ordered. Disappointing.

Placed an order with them and my card was charged. I got no order confirmation from them and after chasing them they sent me an order number in the email.
My shoes arrived and they are hideous! Im trying to do a return online and it says order number not found. No one bothers to answer the phone either! Most disgusting service and experience!

AVOID AT ALL COSTS! DISGUSTING

Awesome product although I would recommend buying the shoes from the high street outlets rather than the online store even though the online store is more convenient and holds more stock. (Singapore online site)
If you need to send the shoes back, the refund can take nearly a month. This length of time is unnecessary. I had to chase CS to respond acknowledge the items were sent to them.

I ordered 2 pairs of shoes mid July and they are stuck in transit, it has been over a month without any notification. My credit card has been charged and I have no shoes! I called the company and there is no option to talk to anyone and I emailed them 3 times. In all my online purchases this is the worst I have experienced! I will never buy online with this company again!

Unbelievably bad. Returns impossible. Firstly 5-7 working days to arrive, then shoes too large so needed to return. Online form for submitting return (to generate return label) delivers message 'Unable to process at this time'. Box contains no returns info itself. Then submitted email for returns info, 7 days later nothing. Then rang them, and phone support down entirely. Finally tried to find returns info on their website, nothing. Literally impossible to return shoes. Shocking post sales experience for such a large brand.

If I could give them no stars I would.

I bought two pairs of shoes on the sale, and after an unusually long delay I got an email saying that they were out of stock of one of them, and I got a refund. I wasn't happy since this was meant to be a gift for my husband's birthday and it was the pair he really wanted, but oh well - at least one pair was coming.

UPS delivered, a hint slow, but fine. However, they'd sent the wrong size! It's too big. Now I'm angry. I waited till the customer line said it was open as per the website as I wanted to talk to someone that day - all I got was an automate message telling me that they HAVE NO CUSTOMER SERVICE due to 'unsusual circumstances'! Now I'm REALLY angry.

I email them... No reply.

It's been 11 days and all I have is a receipt from Asics saying 'we're very busy'. I have no refund, I have no gift for my husband, I've lost my new customer discount. And I even can't seem to return the shoes I've got since there's no return lable, and when I tried to follow the return process on the box, it sent me to my local UPS drop-off point. who were just confused and told me they can't print the lable themselves.

I will never, ever, order direct from Onitsuka or Asics ever again.

Worst customer service. I returned shoes which were too small one month ago via UPS and still didn't get the refund. They don't react to complaints or questions. I don't recommend ordering there.